Returns & Exchanges
We want you to love your Paruvea experience. If you're not completely satisfied, we're here to help.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and unopened
- In the original packaging (including protective seal)
- In the same condition that you received it
- Accompanied by proof of purchase
Please note: Due to the nature of fragrance and personal care products, we cannot accept returns on items that have been opened or used.
Returns
Once we receive and inspect your returned item(s), we will issue a refund to your original payment method.
Refunds cover the product price only. Original shipping fees are non-refundable.
Please allow up to 6 business days for the refund to appear on your account depending on your bank processing time.
Exchanges
We currently do not offer direct exchanges.
If eligible, you may return an unused, unopened product within 30 days of delivery and place a new order for your preferred product. Contact our support team for approval before sending your return.
How to Start a Return
To begin a return, please contact our support team:
📧 Email: support@paruvea.com
Please include:
- Your order number
- The item(s) you wish to return
- Reason for the return (optional but helpful)
Once approved, we will send detailed return instructions and a return label (if applicable).
Items returned without prior approval will not be accepted.
International Orders
For international orders, we currently offer refunds only (no direct exchanges).
You may return your item within 30 days for a refund of the purchase amount, excluding:
- Original shipping costs
- Customs duties or import taxes
In some cases, duties or taxes may be refundable through your local customs office.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately:
For confirmed quality issues, Paruvea will cover all return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Opened or used perfumes or personal care products
- Sale or promotional items
- Gift cards
- Custom or personalized items
Unopened perfume returns are subject to the eligibility conditions above. Contact our support team before returning fragrance and follow the return instructions provided.
Return Address
Paruvea Returns Department
📍 17256 S Main St
Gardena, CA 90248
United States
📞 Phone: +1 (562) 212-9233
Need Help?
Our customer support team is always happy to help.
We typically respond within 24 hours.