Refund Policy

We hope you love your Paruvea purchase.
If for any reason you’re not completely satisfied, we’re here to help.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, your item must be:

  • Unused, unopened, and in the same condition that you received it.
  • In its original packaging (including any protective seal).
  • Accompanied by a receipt or proof of purchase.
  • Due to the nature of fragrance and personal care products, we cannot accept returns of items that have been opened or used.

How to Start a Return

To begin the return process, please contact us at support@paruvea.com.
Once your request is approved, we’ll send you detailed instructions and a return shipping label.

Items sent back without prior approval will not be accepted.

Return Address:
Paruvea Returns Department
📍 17256 S Main St
Gardena, CA 90248
United States
📞 (+1) 562-212-9233

Damages or Issues

Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately at support@paruvea.com so we can evaluate the issue and make it right.
For confirmed quality issues, we will cover all return shipping costs.

Exceptions / Non-Returnable Items

Please note, we cannot accept returns on the following:

  • Opened or used personal care products (including perfumes).
  • Sale or promotional items.
  • Gift cards.
  • Custom or personalized items.
  • Hazardous materials or flammable liquids.

If you’re unsure whether your item qualifies, please reach out to our support team before sending it back.

Exchanges

To receive an exchange quickly, we recommend returning the original item once approved and placing a new order for your preferred item.

Refunds

Once we receive and inspect your return, we’ll notify you via email regarding approval.
If approved, a refund will be issued to your original payment method.
Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Need Assistance?

Our customer care team is always happy to help.
Email us at support@paruvea.com — we’ll respond within 24 hours.